It would be awesome to never have a crazy client, but if you’ve been in the wedding industry for any period of time, you’re likely not that lucky. In this week’s episode of the This Week In Weddings podcast, we’re chatting about dealing with challenging clients, and even more importantly, how to see the crazy coming!
About our guest:
Jamie Quickert hails from Detroit Michigan and has become a nationally known leader in the hospitality industry. For the past several years Jamie has been a featured speaker at NACE Experience, Catersource, Wedding MBA, and ILEA. She has also been a featured speaker for several industry webinars and written articles for large publications. Jamie has proudly lead her sales and events team in several high profile events and galas around the country and has won several local and national awards for catering.
Jamie is warm and personable on stage and often uses humor (and sing-a-longs) to engage the audience. While she enjoys teaching sales techniques and how to handle difficult clients and Networking and Social Media she is most passionate about is mentoring and encouraging others in the hospitality industry. If you ask her why she would say “It is one thing to speak to a group of professionals as an expert and teach them sales techniques or how to problem solve or deal with difficult clients. It is another to stand before a group of people and be vulnerable and honest and try to encourage them and inspire them to work harder and dream bigger and use their voice.”
While she specializes in working on event budgets, contract negotiation, and profitability – she knows that to be truly effective at this job you need to believe in beauty and love and a little bit of magic.
In this episode, listeners will hear about:
- Jamie’s background in the event and hospitality industry
- The types of difficult clients
- Qualifying your clients
- Tips for communicating with challenging clients
- Knowing when to draw the line with a difficult client
Want to connect with Jamie?