Are you giving your clients the highest level of service? While giving concierge-level service to your clients might be ideal, there certainly is a fine line between bending over backwards to every client’s whim and having boundaries with your own life. In this week’s episode of the This Week In Weddings podcast, we’re chatting with a wedding planner and designer about offering concierge-level service to clients and what that looks like for her and her team.
About our guest:
Jeannette Tavares has been with Evoke Design & Creative since 2010. Over that time, she has designed, planned and executed a plethora of mesmerizing client experiences all around the world.
For the first eight years, she worked alongside Evoke’s founder, Jodi Moraru, as they built one of the most innovative event planning businesses on the East Coast. Then, in the summer of 2018, Jeannette acquired Evoke from Jodi and has since grown both the business and the team to the impressive collection of experienced professionals that it is today.
Jeannette possesses a broad array of experiences that highlight her ability to deliver high-end large-scale events, as well as the most customized of intimate gatherings. Her vibrant personality, logistical prowess and motivation to deliver uniqueness are what set her apart.
One of the strongest influences in Jeannette’s life has been her Portuguese upbringing. She is fluent in Portuguese and Spanish, and she never misses an opportunity to let her clients’ culture and family shine through in even the most subtle of ways. This multi-cultural background has also been instrumental in allowing her to seamlessly build out Evoke’s destination business. Over the last several years, she’s produced publication-worthy events in places like Greece, Portugal and Spain, in addition to multiple cities throughout the United States.
Jeannette has been named Top 25 Event Planners under 30 from Special Events Magazine. And, you may have seen some of her work featured in Harper’s Bazaar, Inside Weddings , Martha Stewart Weddings, Modern Luxury, Town & Country, Washingtonian Bride & Groom, and more…
Prior to Evoke, she executed experiential events across the Washington, D.C., region for Washingtonian Magazine, while serving as their Events Manager. Jeannette evokes creativity, irresistible energy, appreciation for culture and an eclectic style.
In this episode, listeners will hear about:
- Jeannette’s background in the wedding industry
- What concierge-level service means to Jeannette and her team
- How Jeannette’s team rearranges their schedules to accommodate their clients
- Thoughts on balance when it comes to offering this level of service to your clients…. is it even possible?
- Ideas for going above and beyond for your clients
Want to connect with Jeannette?