Giving your clients a good experience is key to growing your business and word-of-mouth referrals. But, what are some simple ways to elevate the client experience without selling your soul or working 24 hours a day? In this week’s episode of the This Week In Weddings podcast, we’re chatting about some simple tips to elevate your client’s experience in a manageable way.

About our guest:

Behind the lens of Lynne Reznick Photography, Lynne Reznick is an educator-turned-photographer on a mission to share her knowledge and lessons learned from nearly a decade of industry experience. A lifelong learner at heart, Lynne combines her passion for training and mentoring with a unique teaching approach grounded in proven educational practices.

As the founder of The Wedding Client Experience Academy, Lynne offers an easy-to-digest online curriculum based on four fundamental pillars. The result establishes deeply rooted trust with clients, streamlined systems for the busiest workflows, and empowers pros to create bespoke moments for their couples.

In addition to providing ongoing mentoring and coaching intensives, Lynne shares several complimentary resources on her site’s educational hub-including the Styled Shoot Planning + Timeline Spreadsheet and The Manual Mode Pocket Guide.

A sought-after expert in her field, Lynne’s insight has been recently published with Rangefinder Magazine, the Rising Tide Society, SpecialEvents.com, and the Knot.

In this episode, listeners will hear about:

  • Lynne’s background and how she got into the wedding and event industry after being a teacher
  • How proactive communication is a key to giving your client’s a good experience
  • Using automation to schedule communication with clients
  • Tips for making email templates sound more personal
  • Ideas for connecting with clients both before, during, and after their wedding
  • Lynne’s “Wedding Client Experience Academy” course

Want to connect with Lynne?

  1. Ashley Ebert says:

    I love this! Truly fantastic! I’d love to dive into SOPs regarding this topic!!! It is HUGE!

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